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CEO, Sullivan County Community Hospital
Michelle Franklin is the CEO of Sullivan County Community Hospital, a critical access hospital in rural central southwestern Indiana. Michelle has over 30 years' experience in the healthcare field. As a Registered Nurse, her clinical experience has included medical-surgical nursing, nursing management, staff education and development, home health care, and hospice management. In addition to these roles, Michelle has had the honor of serving in senior leader positions at her hospital in both the Chief Nursing and Chief Executive Officer roles; careers that have spanned over 20 years.
In her current role as CEO, Michelle oversees several clinical departments. She serves as initiative champion for her organization's "Journey to Excellence". This was a deliberate initiative designed to engage employees in the work of the organization, improve the quality of care given, and enhance the customer service experience. This has resulted in a $2 million dollar uptick in net revenue, improved patient satisfaction scores, improved willingness to recommend scores, and high employment engagement rates. In 2019, her organization received Press Ganey's Guardian of Excellence Employee Engagement Award.
Michelle also serves as her organization's ACO champion. This is a role near and dear to her heart. Since joining Caravan Health, her organization has made significant strides in population health management. Working in rural America, she is very familiar with the role social determinants of care can play in an individual's healthcare or lack thereof. Michelle is extremely proud of the recognition her staff and hospital have received over the past several years for their population health work. This includes: Caravan's Community of the Year (2019); Caravan's Population Health Nurse of the Year (2020); and receipt of Medicare Shared Savings (2020). Michelle's Care Coordinator is a frequent speaker for Caravan Health.
Michelle is married with two teenage children and two fur babies. Her hobbies include reading, gardening, cooking, and state-side as well as international travel.