Preparation for
Your Video Visit

Follow the simple instructions below on how to join your annual health evaluation ONLINE.

Instead of a clinician coming to your home, you will join a video meeting on a smartphone, tablet, or computer (similar to Zoom or Facetime).

First, do you have the right technology?

check-mark Do you have a smartphone, tablet, or computer where you can access emails or text messages?
check-mark Does your device have a reliable internet connection?
check-mark Does your device have a built-in camera, microphone, and speaker so you can see and talk to your clinician?

If no (or you don't know), call us to switch to an in-home visit instead: 1-855-984-5121 (TTY: 711)

What to do 10 minutes before your visit:

top view of devices

1. Locate the smartphone, tablet, or computer you plan on using for the video call and find a quiet place.

keyboard and mouse battery levels

2. Double check your device's battery level and internet connection. 

check phone messages

3. Continually check your text messages or email inbox for a message with a link to your video visit. 

successful entrepreneur at laptop

4. Keep your phone nearby with the volume on because you will receive a call if your clinician needs to reach you 

Keeping you healthy at home

You may have been contacted by your health plan about scheduling a home health visit. During these visits, an experienced doctor or nurse travels to your home on the day and time you schedule at your convenience. They sit with you face-to-face to discuss the care and support you need to maintain good health and well-being. Based on your preferences, we can also schedule telehealth appointments rather than meet in your home.



What to do at visit time:


You will receive a text message or email with a link to your video visit.

telehealth mobile phone text message

Click link in text or email to join. If you haven't received it, be patient. Your clinician should call you to assist.


Each time you are prompted to allow microphone & camera access, click to allow.

telehealth mobile phone app call

When your clinician is ready, the video call will begin! Use the buttons at the bottom of the screen to un-mute and enable video if needed.

What should you have with you?


Invite a friend, family member, or caregiver to join if you think you may have difficulty navigating the technology.

Health Plans@3x

Have your health insurance card, medical history and current lab results from recent visits handy for review.


Gather all of the medications you are taking including prescriptions and over-the-counter drugs.

Patient touch-points

Write down any questions you may want to ask during the visit.