Skip to content

Preparing for Your Signify Health
Video Visit

Member holding cell phone

But first, do you have the right technology?

If no (or you don't know), call us to switch to an in-home visit instead: 1-855-984-5121.

What to do 10 minutes before your visit:

sh-top-view-devices

1. Locate the smartphone, tablet, or computer you plan on using for the video call and find a quiet place.

keyboard and mouse battery levels

2. Double check your device's battery level and internet connection. 

check phone messages

3. Open your email inbox OR text messages app so you can receive a link to the video visit. 

successful entrepreneur at laptop

4. Keep your phone nearby with the volume on so your clinician can call you to help you get connected. 

What to do at visit time:

sh-telehealth-app-b

You will receive a text message or email with a link to your video visit.

telehealth mobile phone text message

Click link in text or email to join. If you haven't received it, be patient. Your clinician should call you to assist.

sh-permission-mock

Each time you are prompted to allow microphone & camera access, click to allow.

telehealth mobile phone app call

When your clinician is ready, the video call will begin! Use the buttons at the bottom of the screen to un-mute and enable video if needed.

What should you have with you?

sh-icon-hands

Invite a friend, family member, or caregiver to join if you think you may have difficulty navigating the technology.

holding health cards icon

Have your health insurance card, medical history and current lab results from recent visits handy for review.

pill bottle icon

Gather all of the medications you are taking including prescriptions and over-the-counter drugs.

document icon

Write down any questions you may want to ask during the visit.

Any questions?

Our member care team is available to answer any questions you may have. Please have your health plan ID card handy when you call. 

Monday through Friday, 7:00 AM to 7:00 PM,
and Saturday 8:00 AM to 4:30 PM CT

If you'd like to schedule an appointment for a loved one, click below:

Schedule a Visit