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Privacy policy

Effective January 2021

Signify Health, LLC is concerned with safeguarding your privacy on-line. Accordingly, Signify Health has developed this policy statement to assist you in understanding why Signify Health collects particular personal identifying information and how Signify Health will protect your personal privacy within its website (the "Privacy Policy"). By making you aware of Signify Health's data collection and use practices, we can provide you with better service.

The following information summarizes our personal identifying information gathering and dissemination practices for the Signify Health's website located at the URL, www.signifyhealth.com, (the "Site"). Personal identifying information includes information that can be linked to a specific individual, such as a name, address, phone number, or email address.

We collect and process personal information in two capacities. When you visit the Site, we may collect and process information for our own business purposes. In addition, when we are providing services for a “covered entity” partner, we act as a “business associate” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). In that capacity, we collect, receive, maintain, use, and disclose Protected Health Information (“PHI”) only as permitted or required under applicable laws and contract, and our partner’s privacy notice describes and controls how we collect and process PHI.

Signify Health reserves the right to change this Privacy Policy at any time. If Signify Health makes material changes to this Privacy Policy, Signify Health will post those changes at this location so that you are aware what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review this Privacy Policy on a periodic basis.

By using our website, you consent to the collection and use of your information by Signify Health, as described below.


What Information Does Signify Health Collect?

Users may visit the website without giving Signify Health any personal information. However, users will need to register to gain access to resource content, receive customized information or enroll in a Signify Health-sponsored education or training program.

Signify Health will collect name, title, employer, mailing address, telephone number, fax number and email address. Contact demographic information may be voluntarily provided by individuals who register on Signify Health's website. We also collect Internet Protocol (IP) addresses from all users of our Site, the date and time of access, and may catalog the type of computer, browser, or operating system used by the user. If we conduct a video assessment with you, we will receive audio and video images of you and information about your health status.


How Does Signify Health Use that Information?

Until you register to gain access to the resources section of the Signify Health website or enroll in an Signify Health-sponsored education or training program, you are able to browse the Site without providing any personal identifying information, although your browser may tell us what type of computer and operating system you are using as well as other kinds of technical information.

Below, is more detail on how Signify Health uses the personal identifying information of those individuals who have registered for the resource section of the Site or enrolled in an Signify Health -sponsored education or training program. Signify Health collects, receives, maintains, uses, and discloses PHI on behalf of our “covered entity” partners, as permitted or required under applicable law and contract.


Contact Information: Where permitted by applicable law and contract, Signify Health may use your contact information to provide its services, to advertise its services, to provide you with news, updates, products, services, upcoming events and other information, to send you text messages and SMS notifications, to communicate with you via email, and to get in touch with you when necessary with respect to transactions. We do share your contact information with our business partners, as is necessary to provide our services and, if permitted by law and contract, for advertising purposes. For example, we may disclose your information to our communications vendors to enable a video assessment or to send you emails or text messages. Except for sharing arrangements with Signify Health's business partners, we do not share your contact information with other types of third parties for any other purpose, except to a court or governmental agency if required by law or unless we first obtain consent from you to do so. Site visitors who do not wish to receive notifications or other information via email can choose to opt out of receiving such information at any time upon receipt of any promotional email.


Demographic Information: Where permitted by applicable law and contract, Signify Health may use or share, lease, rent, license, and/or sell demographic data on an aggregated basis, which will not identify any particular user, with our business partners, suppliers, and, if permitted by law and contract, for advertising purposes.


Transactional Information: Where permitted by applicable law and contract, Signify Health may use or share, lease, rent, license, and/or sell transactional data on an aggregated basis, which will not identify any particular user with advertisers or other third parties, including our business partners, suppliers, sponsors, and vendors, for business purposes.


Technical Information: We use technical information, such as your IP address or browser type, to help diagnose problems with our servers, analyze Site usage trends, track user movements on the Site, to provide our services, and to otherwise manage and monitor our Site.


Training and Examination Information for Users Which Enroll in Certain Signify Health Training Programs: Individuals may enroll in Signify Health training programs through this Site. If agreed to by the individual enrolled in a program, Signify Health may share certain training and examination information about that individual with third parties upon request.


Video Consultations: If we conduct a video assessment with you, we will receive audio and video images of you and information about your health status. We use and share this information as necessary to provide our services. For example, we will share your results with the covered entity and our communications vendors. Our “covered entity” partner’s privacy notice controls how we collect and process PHI.


What About the Use of Cookies?

Signify Health may use cookies on the Site to personalize and customize the experience of its visitors. Cookies are pieces of information, which Signify Health uses for record-keeping purposes, which the Site transfers to your computer’s Web browser for storage on your computer’s hard drive. Cookies allows us to better understand and monitor how many people are using our site and for what purpose. We may also use cookies to retrieve certain information to help us determine which features and services are most important to you. Signify Health, however, will not use cookies to record passwords or credit card or other financial information. Moreover, you can delete any cookies residing on your hard drive by following the instructions for your Web browser.

Many consider the use of cookies to be an industry standard. Consequently, your Web browser is likely set to accept cookies. If you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, you should understand that it is possible that some areas of our Site will not function properly when you view them.

By registering for a password and logging on to the member-level areas of the Signify Health site, registered members need only enter their username and password once, utilizing enabled cookies. For subsequent visits, the website grants the user the option to "remember" username and password. If a user's browser is configured to reject the cookie, they may still use our site.


What About External or Third Party Websites?

To the extent hyperlinks or gateways (whether through banner advertisements or otherwise) are utilized to access external or third party sites, you should be aware that these external or third party site are not controlled by Signify Health and therefore, are not subject to this Privacy Policy. Signify Health suggests that you check the privacy policies of these sites to determine how the proprietors of these third party sites will utilize your personal identifying information.


What About Security?

Signify Health places a premium on making sure that personal identifying information remains private and secure and is not subject to misuse or manipulation. Accordingly, this Site has industry standard security measures in place, including storage of personal identifying information in a secure environment, to protect against the loss, misuse, and alteration of the information under Signify Health's control. Although Signify Health has endeavored to create a secure and reliable Site, the confidentiality of any communication or material transmitted via the Internet cannot be guaranteed. Accordingly, you should consider carefully if you want to submit sensitive information via the Internet. Messages that you send to us via e-mail may not be secure. Signify Health suggests that you do not send any confidential information to us by e-mail. If you choose to send confidential information to us by email, you accept the risk that a third party may intercept your information. Signify Health urges you to take every precaution to protect your personal identifying information when online.


What About Correcting, Deleting, or Updating Information?

At any time, you may contact Signify Health at webmaster@SignifyHealth.com to correct, modify, or delete the information you provide to Signify Health through this Site, namely, your name, address, e-mail address and phone number. Moreover, when you cease to use Signify Health's services and no longer wish to be included in Signify Health database, you may contact Signify Health at webmaster@SignifyHealth.com to request to have your information removed from our database. In the event that Signify Health receives such a request or change, Signify Health may require you to confirm or verify any change to your record. Please note, however, that the collection and uses of certain personal identifying information is necessary to provide certain products and services through the Site and the deletion of such necessary information (e.g., an e-mail address) may render a particular service or Signify Health's ability to provide it inoperable.


What About Children?

Signify Health cares about the safety of children on its Site and encourages parents and guardians to monitor their children’s use of the Internet. Although the Site is suitable for a general audience, this Site is intended for use only by users who are over 18 years of age. Accordingly, Signify Health does not knowingly solicit personal identifying information from children or send them requests for personal information.


What About Any Other Questions?

If you have any questions about this Privacy Policy, the information collection and dissemination practices of this Site, or Signify Health's use of your personal identifying information, you can contact Signify Health at Signify Health LLC, 4055 Valley View Lane, Ste 400, Dallas, TX 75244 ATTN: Privacy Department or email Privacy@signifyhealth.com.

If you have any questions about Signify Health's security policies, you can contact Signify Health at Signify Health LLC, 4055 Valley View Lane, Ste 400, Dallas, TX 75244 ATTN: Security Department or email Security@signifyhealth.com.