Text Messaging
Terms and Conditions

In support of our services, we may offer access to appointment reminder messages,  post-appointment follow-up messages and other health programs that you participate in or are eligible for via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts, or as otherwise defined when you enroll in SMS programs. Enrollment in text alerts requires an individual to provide his or her own mobile phone number with an area code within the 50 United States or the District of Columbia. By enrolling to receive Signify text alerts, you agree to these terms and conditions, which become effective upon your enrollment. You will be asked to verify your mobile phone number before the service will start. You may opt-out any time, as indicated below.

You acknowledge that text alerts will be sent to the mobile phone number you provide to us. Such alerts may include limited personal information about you, and whoever has access to the mobile phone or carrier account will also be able to see this information. Once you enroll, the frequency of text alerts we send to you will vary. You will typically receive text alerts when we have information for you about your appointments or other relevant programs and services. We do not impose a separate charge for text alerts; however, your mobile carrier's message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Please contact your mobile service provider about such charges. The following major carriers are supported: AT&T, Sprint, Boost, Verizon Wireless, US Cellular®, T-Mobile USA®, Virgin Mobile, C Spire Wireless (Cellular South).  A complete list can be found here. Carriers are not liable for delayed or undelivered messages. You may opt out of Signify text alerts at any time. To stop receiving text alerts, text STOP to 22081 or the number you received the text message from. Texting STOP to these numbers will opt you out of any and all future Signify text messages. After you submit a request to unsubscribe, you will receive one final text alert from us confirming that you will no longer receive text alerts. No additional text alerts will be sent unless you reactivate your enrollment. For questions about text alerts, text the word Help to 22081 or the number you received the text message from or contact us at 1-855-984-5121.

The Signify text alert programs are offered on an "as is" basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. We may change or discontinue any of its text alert programs without notice or liability to you. Signify and its related companies and each of their respective officers, directors and employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any Signify text alert program or from technical failures or delays of any kind. Signify reserves the right to cease delivery of text alerts to any person at any time in its sole discretion.

The personal information we collect on this website is subject to our Online Privacy Policy. To the extent that information is collected or provided for our services and is patient or member health information, such as your phone number for SMS in our programs, this information is governed by your provider or health plan Notice of Privacy Practices and not our Online Privacy Policy.

*Last updated 12/10/2022.