1. Click on the refresh button on the browser, which should be located near the website name.
2. Once you refresh, you will be asked to “Allow” the use of the camera or microphone with www.signifyhealth.com. Click on “Allow”. The pop-up will look similar to one of the images below.
After you do this, you should be able to see yourself during the video test in the previous page. That is a successful video test.
After you do this, you should be able to hear your voice through your speakers during the audio test in the previous page. That is a successful audio test.
3. If both video and audio tests are successful, then you have confirmed that your device will work for your Virtual Assessment. Congratulations! You may skip the steps outlined below
If your browser is not prompting for permissions and your video/audio test is not successful, then you may need to reset your permissions to your use your camera and microphone by following the below steps.
Step 4. At the top right side of the browser, click More 
Step 5. If using a computer or a laptop, then Under "Advanced -> Privacy and security," click Site settings. If using a mobile device, then Under "Advanced", click Site settings
Step 6. Click on the appropriate permission, Camera (for video issues) or Microphone (for microphone issues), as below.
Step 7. If www.signifyhealth.com is listed under "Block", then reset it by clicking on the Trash can icon to the right side of the listing.
After completing Step #7 for both Camera and Microphone permissions, go back to Step #1 to allow access.