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Increase shared savings
with comprehensive transition to home programs
Support patients’ transitions from acute and post-acute care settings all the way home to increase shared savings. From identification within the acute setting to stabilization in the home, we track the patient's journey longitudinally and support recovery throughout the entire episode of care to drive appropriate utilization, reduce readmissions, and improve outcomes.
Address the needs of the whole person
Stratify patients based on both episode and individual factors through a clinical model that addresses care needs, whether clinical or social. Our clinical and social care teams assess social determinants of health, follow up with treating physicians, educate patients on chronic conditions, and coordinate with local care teams.
Reduce the likelihood
Leverage our national network of providers and community-based services to prevent readmissions by giving patients continued support from our social care coordinators and, when appropriate, our nurses and nurse practitioners. Leveraging insights gained from managing $10B in healthcare spend in 2021, we develop comprehensive discharge and post-acute plans to improve savings and outcomes.
Support clinical and social needs
Facilitate appropriate care
Promote patient engagement
Optimize patient recovery
and improve engagement
Focus on episodes and patients with the highest risk of rehospitalization to optimize patient recovery. We identify opportunities pre-discharge, then engage with patients within the first 72 hours at home. Registered nurse care coordinators are assigned to every episode, bringing in nurse practitioners, licensed pharmacists, or physicians as needed on high risk cases to collaborate with the patient’s primary care or specialty provider.
Strong focus on rapid patient engagement and assessment
Risk stratification by episode and patient-specific factors
Frequent patient touch points throughout a 90-day episode
Ongoing communication with local care teams and PCPs
Rigorous focus on care quality and appropriateness
Understand patient and program-level metrics
Get a better line of sight to operational, clinical, and patient experience metrics at both the patient and program level so you can implement swift interventions and/or recommend corrective actions.
Operational metrics include:
- Engagement rate
- Clinical vs. social outreach rates
- Completion rates for medication reviews
- Percent of PCP follow-up visits scheduled
Outcomes reporting includes:
- Readmission rate for transition to home and non-transition to home programs
- Patient experience survey results