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Executive summary

Achieving true member centricity
Connecting public health
and clinical healthcare is critical
to delivering better outcomes


About the executive summary

Leaders from Humana and Independence Blue Cross share their perspectives on how to take a truly member-centric approach to closing gaps in care in this summary from a presentation made at the RISE National Conference. Key topics of discussion included:

  • Techniques to break down barriers with a more personalized member experience
  • Models to identify and address the unique social and clinical care needs of each member
  • Actionable framework to drive more healthy, happy days at home for members

ECS_WP_HR Leadership Exec Summary Spread Mockup V1


Addressing social determinants of health (SDOH) is critical to a member-centric strategy -- one that’s best executed by a collaborative approach between health plans and community organizations. See how leading health plans are working with local partners to drive real results in this executive summary.

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Cindy Buckels, Director of Outcomes, Signify Health
Jackie Rivera, PMP, Population Health Strategy Lead, Humana
Cara Magrane, Director of Initiatives and Partnerships, Kronkosky Charitable Foundation
Julia Weatherly, Sr. GM Stars Program Analyst, Independence Blue Cross



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