Frequently Asked Questions
Signify Health works with leading health plans, offering no-cost, In-home Health Evaluations to plan members. Once a health plan identifies people who might benefit from an In-home Health Evaluation, a member of the Signify Health team contacts the member to schedule an in-home visit. These visits are then confirmed and performed by a Signify Health-contracted clinician, like a doctor or nurse practitioner.
Signify Health is a trusted partner of many leading health plans. In fact, we partner with at least 24 out of the top 50 Medicare Advantage plans, as well as providing services to certain Medicaid and commercial plan members. To learn more about our programs, you are welcome to call us at (855) 984-5121. You may also want to contact your health plan to see if you qualify.
In-home Health Evaluations are a service offered by health plans at no cost to you, the plan member. This visit is performed by a licensed clinician inside your home and lasts about 45-60 minutes. During the visit, the clinician will focus on your overall health, well-being, and identify any potential issues or barriers to care. It is intended to be a supplemental visit and does not replace your annual wellness check-up with your primary care doctor.
An In-home Health Evaluation with Signify Health is conducted by a licensed clinician. It includes a comprehensive health exam, a medication review, as well as an assessment of your current and prior health conditions. During the visit, the clinician will also discuss any concerns you may have about your health, as well as discuss your mental well-being. The clinician will also work with you to look for any safety hazards in your home, like something that could cause a fall. Additional screenings, exams, or tests may include colorectal cancer screening, diabetic retinal exam, bone density screening, and a HbA1c test, which is used to diagnose or manage diabetes.
If you’re interested in contacting Signify Health, we recommend starting on the Contact Us page of our website. Health plan members looking to schedule (or reschedule) an appointment are welcome to call us at (855) 984-5121 between 7 a.m. and 7 p.m. CT. There is also a feedback form on our Contact Us page, where we welcome you to leave comments about your experience with our in-home health evaluations.
Signify Health is a leading healthcare platform that leverages advanced analytics, technology, and nationwide healthcare provider networks to create and power value-based payment programs. Our mission is to build trusted relationships to make people healthier. Our solutions support value-based payment programs by aligning financial incentives around outcomes, providing tools to health plans and healthcare organizations designed to assess and manage risk and identify actionable opportunities for improved patient outcomes, coordination, and cost-savings. Through our platform, we coordinate what we believe is a holistic suite of clinical, social, and behavioral services to address an individual’s healthcare needs and prevent adverse events that drive excess cost, all while shifting services towards the home. CVS Health completed its acquisition of Signify Health in March 2023.
You are welcome to contact Signify Health's Member Services team with questions about your recent visit by calling 855-319-4448. However, following your visit, you should receive a one-page summary and action plan from your Signify Health clinician. A full report on your visit is also shared with your primary care provider – if you have one.