Preparation for
Your Video Visit

Follow the simple instructions below on how to join your annual health evaluation ONLINE.

Instead of a clinician coming to your home, you will join a video meeting on a smartphone, tablet, or computer (similar to Zoom or Facetime).

First, do you have the right technology?

Do you have a smartphone, tablet, or computer where you can access emails or text messages?

Does your device have a reliable internet connection?

Does your device have a built-in camera, microphone, and speaker so you can see and talk to your clinician?

If no (or you don't know), call us to switch to an in-home visit instead: 1-855-984-5121 (TTY: 711)

What to do 10 minutes before your visit:

1. Locate the smartphone, tablet, or computer you plan on using for the video call and find a quiet place.

2. Double check your device's battery level and internet connection.

3. Open your email inbox OR text messages app so you can receive a link to the video visit.

4. Keep your phone nearby with the volume on so your clinician can call you to help you get connected.

Keeping you healthy at home

You may have been contacted by your health plan about scheduling a home health visit. During these visits, an experienced doctor or nurse travels to your home on the day and time you schedule at your convenience. They sit with you face-to-face to discuss the care and support you need to maintain good health and well-being. Based on your preferences, we can also schedule telehealth appointments rather than meet in your home.

What to do at visit time:

You will receive a text message or email with a link to your video visit

You will receive a text message or email with a link to your video visit.

Click the link in text or email to join.

Click link in text or email to join. If you haven't received it, be patient. Your clinician should call you to assist.

Each time you are prompted to allow your microphone and camera to access, click to allow

Each time you are prompted to allow microphone & camera access, click to allow.

When your clinician is ready, the video call will begin!

When your clinician is ready, the video call will begin! Use the buttons at the bottom of the screen to un-mute and enable video if needed.

What should you have with you?

Invite a friend, family member, or caregiver to join if you think you may have difficulty navigating the technology.

Health Plans@3x

Have your health insurance card, medical history and current lab results from recent visits handy for review.

Medication

Gather all of the medications you are taking including prescriptions and over-the-counter drugs.

Patient touch-points